The Miller’s Pond Pub


Part of the Wadworth family of brewers, Miller’s Pond offers a wide selection of cask ales, stouts and international favourites. It also houses a large beer garden and 9 large screen covering every major sporting event. Together with its selection of freshly cooked pizzas and pies, Miller’s Pond offers all that is needed for a great afternoon or evening out.

Feature Story:

How will customers react to a vape vending machine?

Some of the publicans we’ve spoken to seem hesitant to introduce vape vending in their establishments. It’s understandable. After all, smoking in pubs was banned over a decade ago and shortly afterwards, so was the vending of cigarettes. Many publicans are concerned that introducing vape vending in to their establishments won’t be warmly received by their customers.

Therefore, we thought we’d put it to the test and actually gauge real customer responses to the introduction of our Vape Bot vending machine.

We installed a Vape Bot inside The Miller’s Pond Pub in Southampton. The sale of vaping products wasn’t en entirely new concept to the customer of the Miller’s Pond. It had briefly hosted a larger vending machine in the past which had been retrofitted to hold vaping products in the early days of vaping. This gave us a rare opportunity with a group of customers who had seen Miller’s Pond both with and without a vape vending machine in the past.

We had tried a vape vending machine in the past in a more basic way. Vape Bot offered us a more professional vending machine and a managed service that meets all the legislated requirements around the retail of such age-restricted products.”

Whilst it is illegal to smoke indoors, vaping indoors is permitted by law. However Miller’s Pond and most of our partners choose to ban vaping indoors and require smokers and vapers to use the designated areas. We agree with this policy and intend for vending machines to simply offer a convenient way for patrons to make their purchases without having to leave the establishment.

After three months, the feedback from patrons at Miller’s Pond has been entirely positive with customers particularly pleased with the variety of products and brands offered. As a vending service provider, we are not affiliated with any particular brand and stock the most popular products in the market.

The vending machine doesn’t cause any inconvenience to non-vapers and offers the expected convenience to those that do. A further benefit has been that a number of smokers have started to make the switch to vaping as a result of the presence of our vending machine.

We had tried a vape vending machine in the past in a more basic way. Vape Bot offered us a more professional vending machine and a managed service that meets all the legislated requirements around the retail of such age-restricted products.”

The concept had worked well with patrons, but with the increased regulation around vaping products, it was important that any vaping products sold comply with the requirements imposed by Trading Standards.

Customers have welcomed the return of vape vending to the Miller’s Pond and are particularly pleased with the variety of products and brands offered. As a vending service provider, we are not affiliated with any particular brand and stock the most popular products in the market.